Operations Manager, Operations September 2001 - May 2002
Personnel Decisions International, Boston, M.A.
Supervised two entry-level staff members
Trained entry-level staff members in psychometric testing, project management, scheduling, and Siebel
Developed three company-wide training manuals under the charge of the Senior Director of Operations
Administered psychometric tests to clients (i.e., Watson-Glaser, Wesman, Ravens, multi-raters, MBTI)
Assisted Consultants in project management
Oversaw the administration of several senior-level multiple-day Assessment Centers involving up to 20 clients and 20 Consultants involved in highly complex matrix schedules
Answered client questions daily regarding the status of their individual projects
Assisted senior-level clients in interpreting the data charts of their 360-degree reports
Represented office in cross-office management meetings regarding company-wide performance indicators
Oversaw the recruitment-to-hire process for entry-level staff members
Placed job postings on the internet and in local papers, reviewed resumes, performed screening interviews, answered applicant questions, liaisoned with corporate HR
Managed administrative aspects of office
Inventory control, management of vendor contracts, equipment troubleshooting
Editor, Operations September 2000 - September 2001
Personnel Decisions International, New York, N.Y.
Skills
Microsoft Word, Excel, PowerPoint, Outlook, Access, Adobe Acrobat, Siebel 6.0, SPSS, Visio
Conflict resolution and mediation training (International Center for Conflict Resolution, New York, N.Y.)
Job analysis and evaluation training (Cornell Institute for Labor Relations, New York, N.Y.)
Writing, editing, and proofreading (several editorial and publishing internships)
Customer service (additional part-time/seasonal job experiences in customer service positions)
Public speaking (1st place, Regional Slam-Poetry Competition, Boston, M.A.)
Certification: Notary Public, State of New York